At Tri69.lk, we understand that plans can change, and we strive to balance flexibility for our guests with the assurance of payment for property owners. Our cancellation policy is designed to respect the individual rules of each property while ensuring a seamless and transparent process for all parties involved.

General Cancellation Policy

  1. Property-Specific Rules: Each property listed on Tri69.lk has its own cancellation policy, which will be clearly outlined at the time of booking. Guests are encouraged to review the specific cancellation terms for their chosen property before confirming their reservation 
  2. Payment Assurance: To protect both guests and property owners, Tri69.lk ensures that payment processes are secure. Refunds, if applicable, will be processed in accordance with the cancellation terms of the property.

Key Features of Our Cancellation Policy

  • Flexible, Moderate, or Strict Policies: Depending on the property, cancellation policies may range from flexible (full refunds up to a few days before check-in) to strict (no refunds for cancellations made close to the check-in date). These policies are designed to cater to different guest needs and property requirements 
  • Refund Timelines: Refunds, if applicable, will be processed promptly based on the cancellation terms of the property. Guests will be informed of the refund amount and timeline during the cancellation process.
  • Force Majeure Events: In cases of unforeseen events such as natural disasters or travel restrictions, Tri69.lk will work with property owners to provide fair solutions, which may include refunds or rebooking options 

How to Cancel a Booking

  • Guests can cancel their booking directly through their Tri69.lk account or by contacting our customer support team. The cancellation terms and any applicable fees will be displayed during the cancellation process.

Important Notes

  • Non-Refundable Fees: Certain fees, such as service charges or cleaning fees, may not be refundable depending on the property’s policy.
  • Travel Insurance: Guests are encouraged to consider travel insurance for additional protection against unexpected changes to their plans 

By maintaining clear and property-specific cancellation policies, Tri69.lk ensures a fair and transparent experience for both guests and property owners. If you have any questions about a specific property’s cancellation terms, please don’t hesitate to contact us.